Refund policy

RETURN, REFUND & EXCHANGE POLICY

Last Updated: July 27, 2026

At Junglesden, we want you to be happy with your purchase. If you are not completely satisfied with your kidswear purchase, you may request a return in accordance with the terms below.

Junglesden is a brand operated by Nigam Ventures.

1. 7-DAY RETURN POLICY

We offer a 7-day return policy, which means you have 7 days from the date you receive your order to request a return.

To be eligible for a return, the product must:

  • Be unused and unworn;

  • Be in the same condition in which you received it;

  • Not have been washed, altered, damaged, or soiled;

  • Have all original tags and labels attached;

  • Be returned in its original packaging, where applicable; and

  • Be accompanied by the order confirmation, invoice, or other valid proof of purchase.

Returns that do not meet these conditions may be rejected.

2. HOW TO REQUEST A RETURN

To request a return, please contact us at:

Email: junglesden@gmail.com
Phone: +91 96 6744 2470

Please include:

  • Your order number;

  • Name of the customer;

  • Product(s) you wish to return;

  • Reason for the return; and

  • Photographs or videos, where requested.

You must contact us and receive approval before sending any product back to us.

Products returned without first contacting us and receiving return instructions may not be accepted.

Once your return request is reviewed and approved, we will provide you with instructions regarding the return process.

3. RETURN SHIPPING

For a change-of-mind return, the return shipping cost may be borne by the customer, unless otherwise stated by Junglesden.

If the product is:

  • Defective;

  • Damaged during delivery;

  • Incorrectly delivered; or

  • Different from the product ordered,

please contact us as soon as possible after delivery. If the issue is verified, Junglesden will provide an appropriate resolution, which may include replacement, exchange, or refund, as applicable.

Where a return shipping label is provided by Junglesden, the customer must use the shipping method and instructions provided by us.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order as soon as you receive it.

If you receive a product that is damaged, defective, or incorrect, please contact us at junglesden@gmail.com as soon as possible, preferably within 48 hours of delivery, with your order number and clear photographs or videos of the product and packaging.

We will review the issue and, where the claim is verified, provide an appropriate resolution in accordance with applicable law.

Depending on the circumstances and product availability, the resolution may include:

  • Replacement of the product;

  • Exchange for the correct product; or

  • Refund of the eligible purchase amount.

Please do not return a damaged, defective, or incorrect product without first contacting us and receiving return instructions.

5. NON-RETURNABLE PRODUCTS

The following products may not be eligible for return:

  • Products that have been worn, washed, used, altered, or damaged after delivery;

  • Products without original tags or labels;

  • Products that are soiled, stained, or damaged due to customer use;

  • Products returned without the original packaging where such packaging is required;

  • Products returned after the applicable 7-day return period;

  • Products specifically identified as non-returnable on the product page or at the time of purchase;

  • Gift cards, where applicable; and

  • Any other products that are legally permitted to be excluded from return.

Sale or discounted products: Sale or discounted products are eligible for return. Please check the product page or order terms before purchasing.

Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable law.

6. EXCHANGES

We may offer exchanges subject to product availability and eligibility.

If you wish to exchange a product, please contact us within the applicable 7-day return period.

The product must meet all return eligibility conditions described in this policy.

If the requested replacement product is unavailable, we may offer another appropriate resolution, which may include a refund, subject to applicable terms and law.

7. REFUNDS

Once we receive and inspect your returned product, we will notify you whether your return has been approved or rejected.

If your return is approved, the eligible refund will be processed to the original payment method, where technically possible.

Refund processing may take up to 10 business days after the return has been approved.

The time required for the refund to appear in your account may also depend on your bank, card issuer, payment provider, or other financial institution.

For Cash on Delivery (COD) orders, refunds may be processed through an appropriate electronic payment method after the customer provides the required bank account or other payment details.

We will not request sensitive information such as your full card PIN, CVV, OTP, or banking password to process a refund.

8. REFUND AMOUNT

Unless otherwise required by applicable law, refunds will generally cover the eligible amount paid for the returned product.

Original shipping or delivery charges may be non-refundable for change-of-mind returns, where permitted by applicable law.

If the return is due to a defective, damaged, incorrect, or wrongly delivered product attributable to Junglesden, we will provide an appropriate resolution in accordance with applicable law and our policies.

9. RETURN INSPECTION

All returned products are subject to inspection.

If a returned product does not meet the eligibility requirements described in this policy, we may reject the return or reduce/refuse the refund to the extent permitted by applicable law.

If a return is rejected, we may contact you regarding the next steps for the product.

10. LATE OR MISSING REFUNDS

If your refund has been approved but you have not received it within the expected processing time:

  1. Check your bank account again.

  2. Contact your payment provider or bank.

  3. If you still have not received the refund, contact us at junglesden@gmail.com.

We will assist you in checking the status of the refund.

11. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests are subject to the status of the order.

Once an order has been processed, packed, shipped, or otherwise fulfilled, cancellation may no longer be possible. In such cases, you may be required to follow the applicable return process after delivery.

12. CONTACT US

If you have any questions about returns, exchanges, or refunds, please contact us:

Junglesden
Operated by: Nigam Ventures
Email: junglesden@gmail.com
Phone: +91 96 6744 2470
Business Address: Crossings Republik, Clement City, Ghaziabad, Uttar Pradesh – 201016, India

Last Updated: July 27, 2026